Last updated: 6 October 2026
This policy applies to payments and consultations made through adwisers.ai and Adwisers: Talk to Experts, operated by Visuotech, India.
You may request a review if:
Refund eligibility will be assessed using relevant payment records, session logs and information provided by you.
A consultation fee pays for the advisor’s time and service. A particular result, prediction or outcome is not guaranteed.
Disagreement with advice or an outcome different from your expectations does not, by itself, establish refund eligibility.
However, you may report misleading claims, inappropriate conduct, deficient service or a failure to provide the agreed consultation. These concerns will be reviewed individually.
If a consultation fails to connect, or ends because of a technical problem, contact support with the session details.
Where records confirm that you were charged for service not delivered, we will arrange an appropriate correction or refund. For partially delivered sessions, the adjustment may relate to the undelivered portion.
A connection issue does not automatically make the entire session refundable if part of the consultation was successfully provided.
For scheduled consultations, any cancellation deadline or charge will be displayed before confirmation.
If the advisor or Adwisers cancels before the consultation begins, you may choose a refund of the amount paid for that consultation or an alternative arrangement that you accept.
User cancellations and missed appointments will be handled according to the conditions disclosed at booking. Ending an ongoing consultation does not automatically reverse valid charges for time already delivered.
Wallet recharges and consultation charges are reviewed separately.
Unused purchased wallet balances may be submitted for refund review. Eligibility depends on the transaction, any usage, the conditions disclosed before purchase and applicable law. A wallet balance is not automatically forfeited because an account is closed.
Promotional credits, referral rewards and complimentary balances are not cash purchases and are generally not redeemable for cash. Their use is governed by the terms of the relevant offer.
If money is deducted but the payment remains pending or the wallet is not credited, please contact support before repeating the payment.
We will check the transaction status with the relevant payment provider. Depending on the confirmed result, the amount may be credited to your wallet or returned through the payment provider.
Bank or payment-provider reversals may take additional time.
Email support@adwisers.ai with the subject “Adwisers Refund Request.”
Include:
Please report the issue within 7 days so that we can investigate promptly. Reporting later does not remove any rights you have under applicable law.
Do not send passwords, OTPs, banking PINs or full payment-card details.
We aim to acknowledge requests within 48 hours and communicate a decision within 7 business days after receiving the information needed for review.
Approved refunds will normally be initiated within 5–10 business days of approval. Your bank or payment provider may require additional time to reflect the credit.
Refunds will ordinarily be returned to the original payment method. An alternative method may be arranged where necessary, with your agreement and appropriate verification. A wallet credit will not replace an eligible monetary refund without your agreement.
If a purchase is billed directly by Apple or Google, refund processing may be controlled by that store’s rules and systems.
Contact the relevant store for its refund procedure. You may also contact Adwisers support for help identifying the transaction.
We may decline requests supported by false information or evidence of misuse, after reviewing the relevant records.
This does not affect genuine complaints or rights available under applicable law.
Nothing in this policy excludes or limits mandatory consumer rights.
If you disagree with a refund decision, reply to the support response and request a further review. You remain entitled to use the complaint and dispute-resolution channels available under applicable law.
Visuotech — Adwisers Support
Email: support@adwisers.ai
Website: https://adwisers.ai
Country: India